Return & Refund Policy

What We Sell

Nippon Rain Media LLC sells a single digital product: "The Complete Rain-Ready Japan Guide," a downloadable PDF file. The guide consolidates our month-by-month rainfall data, city comparisons, packing checklists, and practical advice into a printable format optimized for travel.

This is a digital product. No physical item is shipped. Upon purchase, you receive a download link via email. The file is yours to keep, print, and use for personal travel planning. You can download the file up to three times from the link we send, which should be more than sufficient for saving to multiple devices or re-downloading if you lose it.

We do not sell subscriptions. This is a one-time purchase. We do not offer premium tiers, membership levels, or recurring billing. You pay once, you get the PDF, that's the entire transaction. There are no hidden fees, no automatic renewals, and no surprise charges. What you see at checkout is exactly what you pay.

The PDF is priced at $9 USD. This price may be displayed in your local currency during checkout depending on your location, but the underlying price is always $9 USD. Any currency conversion is handled by our payment processor at current exchange rates. We do not control or profit from currency conversion.

Refund Policy

We want you to be satisfied with your purchase. If you're not happy with the PDF guide for any reason, we'll refund you according to the schedule below. No interrogation. No hoops to jump through. No requirement to explain yourself. Just email us and we'll process it.

Our refund structure is designed to be fair to both you and us. Digital products can't be returned like physical goods — once you have the file, you have it. But we also understand that sometimes a product doesn't meet your expectations, or your travel plans change, or you realize you didn't actually need it. Our tiered refund system balances these realities.

Failed Delivery — Automatic Full Refund

If the PDF file fails to deliver — meaning you complete payment but don't receive the download link within 24 hours due to a technical failure on our end — you are entitled to an automatic full refund regardless of when you request it. Just email us with your payment confirmation and we'll either fix the delivery issue or refund you immediately, your choice.

This also applies if the downloaded file is corrupted or unreadable and we can't provide a working replacement within 48 hours. We want you to have the guide, but if our technology fails us, you shouldn't pay for it. Technical failures are our responsibility, not yours.

Before requesting a refund for delivery issues, please check your spam or junk folder. Our download emails sometimes end up there, particularly with Gmail's aggressive filtering. If you find the email in spam, please mark it as "not spam" — it helps other customers receive their downloads reliably.

Duplicate Purchases

If you accidentally purchase the PDF twice — for example, you click the buy button twice in quick succession, or you forget you already bought it and purchase again — we will refund the duplicate purchase in full regardless of when you notice it. This is a clear-cut situation and we won't make you jump through hoops.

To request a duplicate purchase refund, email us with both order numbers and we'll process it within 3 business days. We can usually spot duplicate purchases ourselves when they happen close together, but it's always better if you reach out.

How to Request a Refund

To request a refund, email us at hello@nipponrain.com with the following information:

- Your order number (from your purchase confirmation email)
- The email address you used for the purchase
- The date of purchase
- Whether you want a refund or if you'd prefer us to try resolving any issue first

We process refunds within 5 business days of receiving your request. The refund will be issued to the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account. We don't control how quickly banks process refunds — some are fast, some take their time.

If you can't find your order number, contact us with the email address you used for purchase and approximate date — we can usually locate your order in our system. If you paid through a third-party service like PayPal, include the transaction ID from your PayPal receipt if possible.

No Subscription Cancellations (Because There Are No Subscriptions)

We don't offer subscriptions, recurring billing, or membership plans. There is nothing to cancel. You make a one-time purchase, you receive the product, and the transaction is complete. We will never charge you again for this product unless you make a separate additional purchase.

If you ever see a charge from Nippon Rain Media LLC that you don't recognize, email us immediately. It's likely a mistaken duplicate charge or a case of someone using your payment information without authorization. We'll investigate promptly and refund any unauthorized charges. We've never had this happen, but we want you to know we'd handle it seriously if it did.

Changes to This Policy

We may update this Return & Refund Policy from time to time. The current version will always be posted on this page. Changes apply only to purchases made after the policy update date. The policy in effect at the time of your original purchase governs your refund eligibility.

If we make significant changes to this policy, we'll post a notice on our homepage for at least 30 days. We won't retroactively change refund terms for purchases you've already made.

This policy applies to all purchases made through our website regardless of the buyer's location. International customers are subject to the same refund tiers and timeframes as domestic customers.

Contact Us

For refund requests, purchase issues, or questions about this policy, contact us at: